Support

Help for current and future Strujic Labs products.

Search common questions about subscriptions, billing, account deletion, privacy, app support, AI features, and troubleshooting.

Clean support desk visual with product service interface elements

Subscriptions

Premium access, trials, renewals, cancellation, and restore purchases.

Billing

Receipts, refunds, app store billing, and purchase support.

Account Deletion

Deleting data and closing future product accounts.

Privacy

Data handling, security controls, and product policies.

App Support

Help with current and future mobile products.

AI Features

How AI-assisted product experiences are handled.

Troubleshooting

Common reliability and access problems.

Help for current and future Strujic Labs products.

Subscriptions

Where can I see subscription details before buying?

How do I cancel a subscription?

How do I change my subscription plan?

What happens after I cancel?

How do I restore purchases?

Why is premium access not showing after purchase?

Billing

Can Strujic Labs issue App Store or Google Play refunds directly?

How do I request an Apple App Store refund?

How do I request a Google Play refund?

Where can I find invoices and receipts?

Who should I contact about billing?

Account Deletion

How can I request account deletion?

Will all data be deleted immediately?

How do I delete local app data?

Does deleting local data cancel a subscription?

Privacy

Where are privacy policies published?

What analytics data do Strujic Labs apps collect?

Why does the website use app-attestation or abuse-prevention checks?

Do you sell personal information?

How do I make a privacy request?

App Support

Which platforms are supported?

Where can I learn about Convertology?

How should I report a bug?

Can I suggest a unit, category, or feature?

Are conversion results guaranteed to be exact?

AI Features

Will every app use AI?

Can AI outputs be wrong?

Will AI features process my typed content?

Troubleshooting

What information helps support diagnose an issue?

What if a form fails to submit?

What should I do if Restore Purchases fails?

What should I do if currency or online data is unavailable?

Why do I see different results in another app?